We now have an alternative way for you to contact the surgery for Non-Urgent queries. Patients using this service can expect their query to be looked at by a member of the team within 3 working days. This could be used for medication or admin queries, routine medical issues or online advice. It should NOT be used in an emergency for example chest pain, breathlessness or unwell children. If you need help more urgently please call us at the surgery on 01799 522327.

To access the e-Consult service please click on the link below, and then click on the image to lauch the e-Consult service. 

e-Consult

We operate a 10 minute appointment system for consultations with the doctors and practice nurses and whilst every effort is made to keep to these times some consultations may take longer. Please be understanding if you are kept waiting.

To make an appointment please either use the Online appointments link at the top of this page or contact us. As the two surgeries are computer linked you may book an appointment for either location in person or by telephone at either surgery. 

Whenever possible you will be given an appointment to suit you with the clinician of your choice. Appointments can be booked on the day or up to 4 weeks in advance. In cases of emergency you will be seen as soon as possible. 

The practice nurses are able to deal with many minor illnesses and other services as you can see on the Clinics & Services page. Please make an appointment with the nurse if appropriate.

If you feel you need a longer appointment over and above the normal 10 minutes please advise the receptionist at the time of booking. Some procedures or types of consultation need a double appointment (click here for more information).  Please let the receptionist know if you need one of these.

If you feel that your problem can be dealt with over the telephone rather than by visiting the surgery, short telephone consultations can be booked with a doctor or nurse. Problems most appropriate for this would include minor illness advice, follow-up discussions in respect of test results, medication or reactions along with enquiries regarding relatives.

Children under the age of 16 should normally be accompanied by a responsible adult. However, If the doctor considers them to be mature enough to understand the diagnosis and treatment they can be seen alone.

If you would like a chaperone to be present during your consultation with a doctor or any other health professional you may be consulting at the surgery ( or if you would prefer to be examined by a doctor of the same sex as yourself) please let us know and we will do our best to comply with your wishes.  In certain circumstances, to avoid any misunderstanding, your doctor may wish to have a chaperone present during your consultation.

You should only request a home visit if you are housebound or are too ill to visit the practice. Please telephone reception before 10:30 if you require a home visit and give the receptionist brief details in order that visits can be prioritised.

A doctor may then telephone you to assess your request before visiting.  Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear in mind that a home visit takes up much more of the doctor's time than a surgery consultation.

You may be visited at home by a community nurse if you are referred by your GP. You will also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.